IT Process and Procedures

Doclan create IT process and procedures for business critical activities. These activities form operation guides and runbooks for business-as-usual tasks, disaster recovery playbooks or cyber security incident management. 

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DELIVERABLES

Doclan compile process and procedure handbooks for all IT technical and business critical processes. The handbooks form an important reference for operations, training and knowledge retention.

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Handbooks visualise the processes for easy understanding and execution. 

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TECHNICAL:
Technical IT processes that relate to software, applications and infrastructure. We draw key knowledge from personnel, collaborating to compile detailed process for anyone to use.

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