IT Process and Procedures
Doclan create IT process and procedures for business critical activities. These activities form operation guides and runbooks for business-as-usual tasks, disaster recovery playbooks or cyber security incident management.
Doclan compile process and procedure handbooks for all IT technical and business critical processes. The handbooks form an important reference for operations, training and knowledge retention.
Handbooks visualise the processes for easy understanding and execution.
Technical IT processes that relate to software, applications and infrastructure. We draw key knowledge from personnel, collaborating to compile detailed process for anyone to use.