IT Applications and Services
Doclan capture the IT services supporting the business, understanding the applications that support these services and the underlying infrastructure supporting the applications. A full dependency relationship is captured between IT systems, partners and owners into a simple to read handbook of knowledge.
A data-linked Application Handbook is created with a map to the IT service catalogue and the related software applications. Information is also shared as raw data in excel format.
The goal is to ensure that knowledge of business critical applications and services, sourced from staff and systems, is captured and documented.
The framework prepares for deep dive analysis of application and system interaction to fully understand the application landscape.